FAQs

First things first: a $250 non-refundable retainer is due upon signing this Agreement. It's kind of like a down payment, but fancier. And non-refundable, because we gotta pay our rent, too.

If you need to change the date, time, or location of your event, just shoot us an email at least thirty (30) days before the original event date. We'll do our best to accommodate your request, but it's subject to photo booth availability and a new Service Contract receipt. In other words, we need to make sure we've got the goods to make it happen, and that we're all on the same page.

If we're all good to go, and we've got the photo booth and the paperwork sorted, then you're all set! If, on the other hand, there's no availability for the alternate date, time, or location, then unfortunately the deposit shall be forfeited, and the event cancelled. We'll be super bummed, but we'll understand that things happen.

If you need to cancel your event entirely, we just ask that you give us at least thirty (30) days' notice. That way, we can try to fill the slot with another client. If you cancel with less than thirty (30) days' notice, we'll have to keep all payments received. We don't like to do it, but it's just the way it goes.

We hope that you won't have to cancel or reschedule your event, but if you do, we'll be here to help you through the process. And if you've got any questions or concerns, just give us a shout. We're always happy to chat.

Due to COVID-19 we encourage people to forego physical props and opt for digital props when possible. We have eliminated all props that cannot be sanitized with each session and touch the face. Props are always included our Print Booth packages, the choice is yours and what you and your guests are comfortable with. Currently, our props include a selection of fun quality hand held PVC signs.

You can absolutely use your own backdrop! We have had clients have custom backdrops printed, added balloons or fresh florals to their backdrops. Contact our support team for the recommended dimensions for your backdrop.

We allocate one hour for set-up. Our booth generally takes approximately 20-30 minutes to set up and pack up. This time is included in your package outside of your rental time . If you need the booth to be in place before this time you can add additional idle time at $50/hour. We are happy to be as flexible as we can to make your event a success.

We recommend a 10x10ft footprint, including an 8ft height clearance for the backdrop when included in your rental. The booth will sit 6ft away from the backdrop. This is the perfect space for group photos and social distancing between waiting groups.
When props are requested we also require a 4ft table.
If you are working with a smaller space, you might consider our Selfie Booth which requires a mere 1x1’ footprint and stands roughly 5’ tall!

Each session will result in 1 print. We encourage your guests to take multiple sessions so each person can go home with a printed photo souvenir. There is no limit to how many times they can have their photo taken. This way, you will receive a more extensive gallery of different images at the end of the event.
 
Your guests will also be able to preview and send themselves a digital copy of the photos instantly after each session free of charge from our Sharing Station.
 

A Sharing Station is a device where your event guests can find their photos, gif or video from the photo booth. Event guests can use the sharing station to email or text the files directly to themselves.

Check out our recent blog post to learn more about sharing station!

For a limited time we are offering a special on reprints. Purchase a copy of all your photo booth prints from your past event for only $100. Display them at home, or create personalized photo gifts for your happy, smile-worthy moments. Click here for more information on purchasing reprints.