Printer Trouble Shooting

4 steps to complete when your printer is not printing.


  • Do all 4 steps in this order before asking for additional help!

printer output

Reselect the Printer Output

  1. File > Printer Settings
  2. Name: > Select anything (i.e FAX)  > Click OK & Close
  3. After closing printer settings > Open it again > Now select the correct printer (Sinfonia)


Restart Printer and Surface Pro

Is the printer on? 

  1. Check the power cable. 
  2. Unplug and Replug.
  3. Turn the printer off and on.
  4. Restart your Surface Pro


  1. Select Start and type “Printers & Scanners” in the Search box.
  2. Choose Print Test Page. To print a test page in Windows 10


  1. Remove the cords by unplugging the USB cord. Switch USB cable with the spare one in the printer bag.
    Repeat steps 1-3 with new cords